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For questions regarding refunds or exchanges, please submit a ticket above, rather than call.Call Sales: +1-865-909-9200 ext. 2Long distance charges may apply: See international toll-free numbersOur Sales phone lines are open:Monday-Friday 9am – 6pm ESTFax: +1-865-909-9245 - To get help with:
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For questions regarding promotions, registration, accounts, subscriptions, tax exemptions or vouchers, please contact us via email, rather than call.Call Orders: +1-865-909-9200 ext. 3Long distance charges may apply: See international toll-free numbersOur Orders phone lines are open:Monday-Thursday 3 am–5 pm ESTFriday 10 am–5 pm ESTFax: +1-865-381-1416 - Technical SupportTo get help with:
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Phone support is reserved for customers with active Waves Creative Access subscriptions or current Waves Update Plan coverage.Call Technical Support: +1-865-909-9200 ext. 1Long distance charges may apply: See International toll-free numbersLive sound support line: +1-865-909-9268(for owners of SuperRack, eMotion LV1, SoundGrid Rack for VENUE)Our Technical Support phone lines are open:Monday-Thursday 3 am – 8 pm ESTFriday 9 am – 8 pm ESTSaturday 11 am–6 pm EST: Urgent live sound requests onlySunday 11 am – 6 pm EST - Hardware ServiceUnited StatesContact Waves Tech Support for all units, whether under warranty or not.EuropeFor units under warranty, contact Waves Tech SupportFor units with expired warranty, contact our certified service center:JapanFor units under warranty, Contact Waves Tech SupportFor units with expired warranty, contact Media Integration Japan
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Join a growing community of producers, mixers, musicians & sound designers who are passionate about audio. Share and discover tips & tricks, and discuss new products and updates.
Sometimes we as a company make mistakes, sometimes our staff makes mistakes.
If you feel you've been hurt in any way or if you have any suggestions for improvement, we would like to hear about it. We are committed to fair treatment of our customers and devote serious attention to every comment.
If you feel you've been hurt in any way or if you have any suggestions for improvement, we would like to hear about it. We are committed to fair treatment of our customers and devote serious attention to every comment.
Please give us the opportunity to correct our mistakes and learn from them.
Gilad Keren
Waves CEO
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Waves Offices
- United StatesWaves Inc.
2800 Merchant Drive
Knoxville, TN 37912Phone: 1-865-909-9200Fax: 1-865-909-9245 - IsraelWaves Audio Ltd.
Azrieli Center 3
The Triangle Tower, 32nd Floor
Tel-Aviv 6701101, IsraelPhone: +972-3-608-4000Fax: +972-3-608-4056 - IndiaWaves Audio India LLP
608 Aditya Building, Near Sardar Patel Seva Samaj,
Ellis bridge, Ahmedabad 380006,
IndiaPhone: +91-79-40073809 / +91-79-40327296 - UkraineSpasska st, 5, office 40, 5th floor,
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Sec. 2, Dunhua South Rd., Da’an Dist.,
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