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  • Customer Service
    Couldn't find answers? Need more help? We are here to assist you.
    To get help with:
    • Subscription options & benefits
    • Product information
    • Live & studio solutions
    • Promotions
    • Large accounts (schools, rental companies, corporations)
    For questions regarding refunds or exchanges, please submit a ticket above, rather than call.

    Call Sales: +1-865-909-9200 ext. 2
    Long distance charges may apply: See international toll-free numbers
    Our Sales phone lines are open:
    Monday-Friday 9am – 6pm EST
    Fax: +1-865-909-9245
  • To get help with:
    • Your existing orders
    • Issues placing an order
    • Managing your account
    • Invoices
    • Shipping and delivery
    For questions regarding promotions, registration, accounts, subscriptions, tax exemptions or vouchers, please contact us via email, rather than call.
    Call Orders: +1-865-909-9200 ext. 3
    Long distance charges may apply: See international toll-free numbers
    Our Orders phone lines are open:
    Monday-Thursday 3 am–5 pm EST
    Friday 10 am–5 pm EST
    Fax: +1-865-381-1416
  • Technical Support
    To get help with:
    • Technical support
    • Assistance with setup or product usage
    • Troubleshooting and problem-solving
    Phone support is reserved for customers with active Waves Creative Access subscriptions or current Waves Update Plan coverage.
    Call Technical Support: +1-865-909-9200 ext. 1
    Long distance charges may apply: See International toll-free numbers
    Live sound support line: +1-865-909-9268
    (for owners of SuperRack, eMotion LV1, SoundGrid Rack for VENUE)
    Our Technical Support phone lines are open:
    Monday-Thursday 3 am – 8 pm EST
    Friday 9 am – 8 pm EST
    Saturday 11 am–6 pm EST: Urgent live sound requests only
    Sunday 11 am – 6 pm EST
  • Hardware Service
    United States
    Contact Waves Tech Support for all units, whether under warranty or not.
    For units under warranty, contact Waves Tech Support
    For units with expired warranty, contact our certified service center:
    Linker Berg 8
    49328 Melle
    For units under warranty, Contact Waves Tech Support
    For units with expired warranty, contact Media Integration Japan
Waves Forum
Join a growing community of producers, mixers, musicians & sound designers who are passionate about audio. Share and discover tips & tricks, and discuss new products and updates.
Sometimes we as a company make mistakes, sometimes our staff makes mistakes.
If you feel you've been hurt in any way or if you have any suggestions for improvement, we would like to hear about it. We are committed to fair treatment of our customers and devote serious attention to every comment.
Please give us the opportunity to correct our mistakes and learn from them.
Gilad Keren
Waves CEO
Other contacts
Select the relevant contact in the ‘To’ field below.
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Waves Offices
  • United States
    Waves Inc.
    2800 Merchant Drive
    Knoxville, TN 37912
    Phone: 1-865-909-9200
    Fax: 1-865-909-9245
  • Israel
    Waves Audio Ltd.
    Azrieli Center 3
    The Triangle Tower, 32nd Floor
    Tel-Aviv 6701101, Israel
    Phone: +972-3-608-4000
    Fax: +972-3-608-4056
  • India
    Waves Audio India LLP
    608 Aditya Building, Near Sardar Patel Seva Samaj,
    Ellis bridge, Ahmedabad 380006,
    Phone: +91-79-40073809 / +91-79-40327296
  • Ukraine
    Spasska st, 5, office 40, 5th floor,
    Kiev, 0407, Ukraine
    Phone: +044 220 05 04
  • Taiwan
    9F B, No.335,
    Sec. 2, Dunhua South Rd., Da’an Dist.,
    Taipei, 10669, Taiwan
    Phone: +886-2-26563468
    Fax: +886-2-23771917